Laneigedeals Terms of Purchase

1. Acceptance of Terms

By placing an order for LANEIGE’s Korean skincare and makeup products (collectively, “Products”) through Laneigedeals’ website (laneigedeals.com, the “Website”), you (“Customer”) agree to be bound by these Terms of Purchase (the “Terms”). These Terms govern the entire relationship between you and Laneigedeals (“Seller”) regarding your purchase of Products, including all aspects of order processing, payment, delivery, returns, and refunds. If you do not agree to these Terms, please do not complete a purchase on the Website.

2. Order Placement and Confirmation

2.1 Order Submission

When you submit an order through the Website, you are making a binding offer to purchase the selected Products at the listed price, subject to these Terms. All Product descriptions, prices, and availability displayed on the Website are accurate to the best of the Seller’s knowledge but are subject to change without prior notice. This includes details about LANEIGE’s exclusive water-based ingredients and product benefits, which are provided to help you make informed purchasing decisions.

2.2 Order Confirmation

The Seller will send an order acknowledgment email to the address you provide within 24 business hours of receiving your order. This email confirms we have received your request but does not constitute acceptance of your order. The Seller reserves the right to reject or cancel any order for valid reasons, including but not limited to Product unavailability, pricing errors, suspected fraudulent activity, or incomplete/incorrect shipping information.

If your order is rejected or canceled, the Seller will notify you via email and issue a full refund (in USD) to your original payment method. Refunds are processed within 5-10 days of cancellation, in accordance with our Refund Policy.

3. Payment Terms

3.1 Currency and Payment Methods

All prices displayed on the Website and all transactions are processed in USD (United States Dollars). The Seller accepts major credit cards (Visa, Mastercard, American Express), debit cards, and PayPal. By providing payment information, you warrant that you are authorized to use the selected payment method and that the information is accurate and complete.

3.2 Payment Processing

Payment is processed immediately upon order submission to secure your Products. If a payment is declined, the Seller will notify you via email, and your order will not be processed until a valid payment method is provided. The Seller uses secure third-party payment processors to encrypt and protect your payment information; we do not store full credit card details, ensuring your financial data remains safe.

4. Shipping and Delivery

4.1 Dispatch Time

The Seller processes and dispatches all orders within 1-3 business days of successful payment. Business days exclude weekends and major holidays. Each LANEIGE Product is carefully inspected before dispatch to ensure it is sealed, unexpired, and in perfect condition—preserving the integrity of its water-based formulas. If a Product is out of stock or requires additional processing (e.g., special packaging for fragile items), the Seller will notify you via email with an updated dispatch timeline.

4.2 Delivery Time and Shipping Costs

After dispatch, delivery takes 6-12 business days to all destinations. The Seller offers free shipping on all orders—no minimum purchase is required. This means you can stock up on your favorite LANEIGE skincare and makeup essentials without worrying about additional shipping fees, which will never be charged at checkout or after order placement.

4.3 Expedited Shipping

For urgent needs (e.g., last-minute gifts or restocking essential skincare), expedited shipping is available at checkout for an additional fee. Expedited orders are processed within 1 business day and delivered in 3-5 business days worldwide. The exact cost and delivery window will be displayed during checkout based on your location.

4.4 Delivery Confirmation and Tracking

Once your order is dispatched, the Seller will send a shipping confirmation email containing a unique tracking number and a link to the shipping carrier’s website. You can use this tracking number to monitor your order’s delivery status in real time, from our warehouse to your door.

The Seller is not liable for lost or stolen packages once the shipping carrier marks the package as “delivered.” If you do not receive your package after it is marked as delivered, please contact the shipping carrier directly for assistance, or reach out to the Seller at [email protected] for support. We will work with the carrier to help locate your order.

5. Returns and Refunds

5.1 Return Eligibility

You may return any unused, unopened, and undamaged Products (with original packaging, seals, and tags intact) for a refund within 60 days of the delivery date. This ensures the safety and hygiene of LANEIGE’s skincare and makeup products for all customers. Final sale items (clearly marked on the Product page) are non-returnable.

5.2 Return Process

To initiate a return:

Email the Seller at [email protected] with the subject line “Return Request.” Include your order number, Product name/style code, and reason for the return.
The Seller will review your request within 24-48 business hours and, if approved, send a Return Authorization (RA) number and a pre-paid shipping label for free return shipping.
Package the Product securely, clearly mark the RA number on the outer packaging, and ship it to the address provided in the return instructions. Do not ship Products without an RA number, as unlabeled returns may be delayed or rejected.

5.3 Refund Processing

Once the Seller receives and inspects the returned Product (typically within 5-7 business days of delivery to the Seller’s warehouse), a full refund (in USD) will be issued to your original payment method within 5-10 days. The Seller does not charge restocking fees for eligible returns, making the process hassle-free.

6. Product Information and Quality

6.1 Product Descriptions

The Seller strives to provide accurate and detailed descriptions of all LANEIGE Products, including ingredients (especially exclusive water-based components), benefits, usage instructions, and expiration dates. Product images are for illustrative purposes only—actual packaging may vary slightly from what is displayed on the Website. If you receive a Product that does not match the description, contact [email protected] within 7 days of delivery to request a return or exchange.

6.2 Defective or Damaged Products

If you receive a defective, expired, or damaged Product (e.g., leaking serum, broken compact), contact the Seller at [email protected] within 7 days of delivery. Include your order number, photos of the issue, and a detailed description. The Seller will arrange for a free return and either issue a full refund or send a replacement Product at no additional cost, ensuring you receive the high-quality LANEIGE products you expect.

7. Limitation of Liability

To the maximum extent permitted by applicable law, the Seller’s liability to you for any damages arising from or related to your purchase (including but not limited to Product defects, delivery delays, or order cancellations) is limited to the total amount you paid for the affected Products. The Seller shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to loss of use, inconvenience, or skin reactions resulting from improper Product use (always follow LANEIGE’s usage instructions).

8. Indemnification

You agree to indemnify, defend, and hold harmless the Seller, its affiliates, employees, and agents from and against any claims, losses, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising from: (1) your violation of these Terms; (2) your misuse of the Website or Products; (3) any fraudulent or unauthorized activity associated with your order; or (4) any content you post or transmit through the Website.

9. Changes to These Terms

The Seller reserves the right to modify these Terms at any time. Updated Terms will be posted on the Website immediately upon taking effect. By continuing to make purchases through the Website after changes are posted, you agree to be bound by the revised Terms. We recommend reviewing these Terms periodically before placing orders.

10. Contact Us

If you have questions, concerns, or disputes related to these Terms or your purchase, contact the Seller at:

Email: [email protected]
Business Address: 3121 Barard Street, Savannah, Georgia 31401, United States

The Seller responds to all inquiries within 24-48 business hours (Monday-Friday), providing the same attentive service that defines our brand.