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Laneigedeals Contact Us: We’re Here for Your Beauty Journey

Your Skincare Questions, Our Expert Answers—Let’s Connect

At Laneigedeals, we’re passionate about bringing you LANEIGE’s top-rated Korean skincare and makeup—formulated with exclusive water-based ingredients that deliver fast, noticeable results. Just as your beauty routine is personal, so is our support. Whether you need help choosing the perfect moisturizer, tracking an order, or addressing a product concern, our team of skincare enthusiasts is ready to assist. Below are all the ways to reach us, plus quick answers to common questions to save you time.

1. Fastest Ways to Reach Us

1.1 Email Support (Our Top Pick)

Email is our most efficient channel for personalized, detailed support—especially for skincare-related questions that need expert guidance. We respond to every message with tailored solutions, ensuring your beauty needs are met quickly.

General Inquiries & Support: [email protected]

To help us assist you in record time, include these details in your email:

  • Your full name and registered account email (if you have one)
  • Order number (for questions about a specific purchase)
  • Product name or style code (e.g., “Water Bank Hydro Essence – 70ml”)
  • Clear description of your request (e.g., “Allergy concern about fragrance” or “Tracking update for Order #56789”)
  • Photos (when applicable—like defective product details, skincare reactions, or damaged packaging)

Urgent Requests: Mark “URGENT” in the email subject line (e.g., “URGENT: Missing Serum for Wedding”) for priority handling. We’ll respond within 12 business hours.

1.2 Mail Correspondence

For formal documentation, returns requiring physical paperwork, or non-urgent inquiries (like sending feedback via letter), you can mail us at our headquarters. Please note mail processing takes longer than email, so we recommend email for time-sensitive needs like skincare emergencies.

Laneigedeals Customer Service 3121 Barard Street Savannah, Georgia 31401 United States

2. Common Questions (Before You Reach Out)

Many of our most frequent questions are answered below—save time by checking here first, whether you’re building your skincare routine or troubleshooting an order:

2.1 Order & Shipping

  • When will my order ship? We process and ship all orders within 1-3 business days. You’ll receive a shipping confirmation email with a tracking number once it’s on its way.
  • How long does delivery take? Standard delivery takes 6-12 business days worldwide. Expedited shipping (available at checkout) arrives in 3-5 business days.
  • Can I change my shipping address? Yes, but only if your order hasn’t been dispatched. Email us immediately with your order number and new address—we can update it within 1 business hour of your request.
  • My tracking says “in customs” – what does that mean? For international orders, this means your package is being processed by local customs. You may need to provide additional info to release it—contact us if you need help with documentation.

2.2 Returns & Refunds

  • What’s your return policy? We offer free returns within 60 days of delivery for unused, unopened items with original packaging. For skincare reactions, we accept returns even if the seal is broken—just share details and photos.
  • How do I start a return? Email us with your order number and reason for return—we’ll send a pre-paid label and Return Authorization (RA) number within 24 hours.
  • When will I get my refund? Refunds are processed within 5-10 days of us receiving and inspecting your return. Funds go back to your original payment method in USD.

2.3 Products & Skincare Guidance

  • Which LANEIGE product is best for my dry skin? Our top recommendation is the Water Bank Moisturizer, formulated with exclusive water-based ingredients to lock in hydration. For extra dryness, pair it with the Water Bank Hydro Essence.
  • Are LANEIGE products fragrance-free? Some are! Look for “fragrance-free” in the product description, or email us with the product name—we’ll confirm its ingredients for you.
  • How should I store my LANEIGE serum? Most serums should be kept in a cool, dark place (avoid direct sunlight) to preserve their efficacy. Do not store them in the bathroom, as humidity can break down formulas.
  • Can I use multiple LANEIGE products together? Absolutely! Our team can help build a routine—for example, apply toner first, then serum, then moisturizer, and finish with sunscreen in the morning.

3. Share Your Feedback

We love hearing from you—whether it’s a suggestion for a new product we should carry, a compliment for our team, or a story about how LANEIGE’s water-based formulas transformed your skin. Email us with the subject line “Feedback” to share your thoughts. Every comment helps us make our products and service better for your beauty journey.

4. Response Times

  • Standard Email: 24-48 business hours (Monday-Friday)
  • Urgent Email: 12 business hours (Monday-Friday)
  • Mail: 5-7 business days for acknowledgment, plus resolution time based on inquiry

Thank you for choosing Laneigedeals. We’re honored to be part of your skincare routine and can’t wait to connect with you.