Laneigedeals Shipping Policy: Deliver Glowing Skincare to Your Door

1. Introduction

At Laneigedeals, we’re dedicated to bringing you LANEIGE’s top-rated Korean skincare and makeup—formulated with exclusive water-based ingredients that deliver fast, noticeable results. Getting your beauty essentials to you quickly, safely, and in perfect condition is a priority we take seriously. This Shipping Policy outlines all details about our order processing, delivery timelines, shipping options, and how we handle shipping-related concerns. For questions about your order’s status, contact our customer service team at [email protected] or reference our business address at 3121 Barard Street, Savannah, Georgia 31401, United States.

2. Shipping Eligibility & Coverage

We offer shipping to most regions worldwide, bringing LANEIGE’s iconic water-based moisturizers, serums, and makeup to skincare lovers wherever they are. To confirm if your location is eligible, simply enter your shipping address during checkout—restricted regions (if any) will be clearly indicated to avoid order delays. Please note that we do not ship to PO boxes, APO/FPO addresses, or remote territories where standard shipping carriers cannot provide reliable service. For bulk orders (e.g., corporate gifting or salon restocks) or special delivery requests, contact us in advance for personalized support.

3. Order Processing Time

We process and prepare all orders for shipment within 1-3 business days of successful payment. Business days exclude weekends and major holidays (e.g., Christmas, Thanksgiving). Our team takes extra care with every LANEIGE product—inspecting packaging for damage, verifying expiration dates, and ensuring sealed items (like serums and foundations) remain intact to preserve the integrity of their water-based formulas. If an item is out of stock or requires extra quality checks, we’ll notify you via email within 24 business hours with an updated processing timeline.

4. Shipping Options & Delivery Timelines

We offer flexible shipping options to fit your needs, whether you’re restocking your daily moisturizer or ordering a last-minute gift for a skincare lover.

4.1 Standard Shipping (Free for All Orders)

We’re proud to offer free standard shipping on every order—no minimum purchase required. This is our way of making LANEIGE’s premium skincare accessible to all. After your order is dispatched, standard delivery takes 6-12 business days to all destinations. This timeline includes standard transit, customs clearance (for international orders), and local carrier delivery, ensuring your products arrive fresh and ready to use.

4.2 Expedited Shipping

If you need your LANEIGE essentials sooner (e.g., running low on your favorite water-based serum), expedited shipping is available at checkout for an additional fee. Expedited orders are prioritized in our processing queue, with fulfillment completed within 1 business day. Delivery for expedited orders takes 3-5 business days worldwide. The exact expedited shipping cost and delivery window will be displayed during checkout based on your location and order weight.

5. Order Tracking

Once your order is dispatched from our warehouse, we’ll send a shipping confirmation email to the address you provided during checkout. This email includes a unique tracking number and a direct link to the shipping carrier’s website (e.g., USPS, FedEx, DHL). You can use this tracking number to monitor your order’s real-time status, including when it leaves our facility, arrives at local distribution centers, and is marked as “out for delivery.”

If you don’t receive a shipping confirmation email within 4 business days of placing your order, first check your spam folder—these emails sometimes get filtered. If it’s still missing, contact us at [email protected] with your order number, and we’ll resend the tracking information or provide an update on your order’s status.

6. Shipping-Related Issues

We work with trusted shipping carriers to ensure reliable delivery, but occasional issues may arise. Here’s how we address common concerns:

6.1 Delayed Deliveries

Delivery timelines are estimates, and delays can occur due to factors like severe weather, customs hold-ups, peak shipping periods (e.g., Black Friday, holiday seasons), or carrier operational issues. If your order is delayed beyond the estimated window, use your tracking number to check for updates from the carrier—this will often include details about the delay. For delays exceeding 3 business days past the estimated delivery date, contact us with your order number and tracking information, and we’ll investigate with the carrier and provide you with regular updates.

6.2 Lost or Missing Packages

If the shipping carrier marks your package as “delivered” but you haven’t received it, first check with family members, neighbors, or building management—carriers often leave packages in secure locations like mailrooms, porches, or garages. You can also use the carrier’s tracking tool to view the exact delivery location (if available). If you still can’t locate the package, contact us at [email protected] within 3 days of the “delivered” status. We’ll work with the carrier to file a claim and resolve the issue, which may include sending a replacement product or issuing a full refund per our Refund Policy.

6.3 Damaged or Tampered Packages

If your order arrives with a damaged package or signs of tampering (e.g., opened seals, leaking products), contact us at [email protected] within 7 days of delivery. Include your order number, clear photos of the packaging and damaged items, and a detailed description of the issue. We’ll arrange for free return shipping of the damaged items (if needed) and send a replacement or issue a refund at your request—no hassle, and no cost to you. This ensures you always receive the high-quality LANEIGE products you expect.

7. Customs & Duties (International Orders)

For international orders, customs duties, taxes, or fees may be imposed by your local government. These charges are the sole responsibility of the recipient, as Laneigedeals does not collect them at checkout. We recommend checking your country’s customs regulations before placing an order to understand potential additional costs and avoid delays. If your package is held by customs, you may need to provide additional information to release it—we can assist with documentation (e.g., proof of purchase, product ingredient lists) if needed, so don’t hesitate to contact us.

8. Shipping Restrictions

While we ship to most regions, there are a few restrictions to note to ensure compliance with international regulations and product safety:

• We cannot ship to countries or regions under international sanctions.
• Some aerosol products (e.g., setting sprays) may have shipping restrictions due to airline safety regulations—these will be clearly noted on the product page.
• Orders with multiple large items (e.g., gift sets) may be split into separate shipments for easier delivery—you’ll receive a shipping confirmation email for each shipment.

9. Contact Us

For questions about this Shipping Policy, your order’s shipping status, or to report a shipping issue, email our customer service team at [email protected]. We respond to all inquiries within 24-48 business hours (Monday-Friday) and are dedicated to ensuring your LANEIGE order arrives safely and on time.

For formal correspondence, you may also reach us at our business address: Laneigedeals, 3121 Barard Street, Savannah, Georgia 31401, United States.