Laneigedeals Customer Service Policy: Your Beauty Journey, Our Priority

1. Our Service Mission

At Laneigedeals, we don’t just bring you LANEIGE’s top-rated Korean skincare and makeup—formulated with exclusive water-based ingredients for fast, noticeable results—we deliver a seamless experience backed by caring, knowledgeable support. Our customer service team is driven by one core goal: to ensure your journey with us is as refreshing and effective as the products we offer. Whether you need help choosing the perfect moisturizer, resolving a shipping concern, or addressing a product question, we’re here to listen, act, and make your beauty shopping stress-free.

2. How to Connect With Us

We’ve designed multiple, convenient channels to reach our team—so you can get support in the way that works best for your busy schedule.

2.1 Email Support (Primary Channel)

For most inquiries—from product ingredient questions to order issues—email is our most efficient and detailed support channel. Our team reviews every message carefully and responds with personalized, actionable solutions tailored to your beauty needs.

Support Email: [email protected]

To help us assist you faster, include these details in your email:

Your full name and registered account email (if applicable)
Order number (for purchase-related questions)
Product name/style code (e.g., “Water Bank Hydro Essence – 70ml”)
Clear description of your request or issue (e.g., “Need skincare routine for dry skin” or “Order #56789 hasn’t shipped”)
Photos (when relevant, such as damaged packaging, defective products, or skincare concerns)

Urgent Requests: Mark “URGENT” in the email subject line (e.g., “URGENT: Missing Serum for Wedding”) for priority handling—we’ll respond within 12 business hours.

2.2 Mail Correspondence

For formal documentation, returns requiring physical paperwork, or non-urgent inquiries, you can send mail to our headquarters. Please note mail processing takes longer than email, so we recommend email for time-sensitive needs like last-minute skincare restocks.

Laneigedeals Customer Service 3121 Barard Street Savannah, Georgia 31401 United States

3. What We Can Help You With

Our team is trained to assist with every stage of your Laneigedeals experience—from before you buy to long after your products arrive, ensuring you get the most out of LANEIGE’s water-based formulas.

3.1 Pre-Purchase Guidance

We want you to choose the perfect products for your unique skin type and goals. Our team can help with:

Personalized Recommendations: Matching your skin concerns (e.g., dryness, dullness, sensitivity) to LANEIGE’s best-sellers—like suggesting the Water Bank Moisturizer for hydration or the Glow Serum for a radiant finish.
Ingredient & Safety Details: Explaining the benefits of LANEIGE’s exclusive water-based ingredients, confirming allergen information (e.g., “Is this product fragrance-free?”), and verifying BPA-free packaging for all items.
Usage & Routine Tips: Guiding you on how to incorporate products into your skincare/makeup routine (e.g., “When to apply the serum in your morning regimen”) and how to store products to preserve their efficacy.
Bulk & Gift Orders: Assisting with corporate gifting, bridal party sets, or salon restocks—including customization options (where available) and shipping coordination.

3.2 Order & Shipping Support

Once you’ve placed an order, we keep you informed and resolve any delivery-related issues quickly:

Order Status Updates: Checking if your order is processed, in transit, or delayed (we ship within 1-3 business days, with standard delivery 6-12 days worldwide).
Tracking Assistance: Resending tracking links, explaining tracking updates (e.g., “What does ‘in customs’ mean?”), or helping locate packages with missing tracking info.
Shipping Issues: Addressing delayed deliveries, lost packages, or damaged shipments—we’ll work directly with carriers to find solutions, including replacements or refunds.
Address & Order Changes: Updating your shipping address (only if the order hasn’t been dispatched) or modifying your order (e.g., adding a product) within 1 business hour of purchase.

3.3 Post-Delivery Support

If something doesn’t meet your expectations, we make it right with empathy—especially for beauty products that touch your skin:

Returns & Refunds: Guiding you through our 60-day free return process—issuing Return Authorization (RA) numbers and pre-paid shipping labels, and updating you on refund status (processed within 5-10 days of return receipt).
Defective or Incorrect Products: Handling issues like leaking serums, broken compacts, or wrong shades—we’ll arrange free returns and send replacements or issue full refunds at your choice.
Skincare Concerns: Assisting with reactions (e.g., “I had a mild rash after using the product”) by providing guidance on discontinuing use and processing a refund, plus recommending alternative products for sensitive skin.

4. Our Service Standards

We hold ourselves to strict standards to ensure you receive consistent, respectful, and timely support—mirroring the quality of LANEIGE products:

Response Times: Standard email inquiries: 24-48 business hours (Monday-Friday). Urgent inquiries: 12 business hours. Mail: 5-7 business days for acknowledgment.
Issue Resolution: Most questions (e.g., product details, tracking) are resolved in 1-2 email exchanges. Complex issues (e.g., lost packages, allergic reactions) may take 3-5 business days, and we’ll provide weekly updates until resolved.
Transparency: We’ll never give you vague answers. If we don’t have a solution immediately, we’ll tell you what we know, what steps we’re taking, and when you can expect an update.
Empathy First: We understand skincare is personal—our team is trained to listen to your concerns without judgment, whether you’re frustrated by a delayed order or worried about a product reaction.

5. Your Feedback Matters

We’re constantly improving, and your input is our best tool. Whether you have a suggestion for our website, a compliment for our team, or a story about how LANEIGE products transformed your skin, we want to hear it. Email us with the subject line “Feedback” to share your thoughts—every message is reviewed by our leadership team and used to enhance our service.

6. Accessibility Commitment

Laneigedeals is dedicated to making our customer service accessible to all. If you require support in an alternative format (e.g., large print, verbal assistance) or have specific accessibility needs, please mention this in your inquiry, and we’ll accommodate you promptly.

Thank you for choosing Laneigedeals. We’re honored to be part of your beauty journey, and we’re here to support you every step of the way.