Laneigedeals Refund Policy: Confidence in Every Skincare Purchase

1. Introduction

At Laneigedeals, we bring you LANEIGE’s top-rated Korean skincare and makeup—formulated with exclusive water-based ingredients that deliver fast, noticeable results. We stand firmly behind the quality and authenticity of every product we offer, and we want you to shop with complete peace of mind. This Refund Policy outlines the clear conditions, process, and timeline for requesting a refund, ensuring returns and refunds are simple, transparent, and tailored to the unique needs of beauty products. For questions about refunds, contact our customer service team at [email protected] or reference our business address at 3121 Barard Street, Savannah, Georgia 31401, United States.

2. Refund Eligibility

To qualify for a refund, your request must meet the following criteria—designed to protect the safety, hygiene, and integrity of our skincare and makeup products for all customers:

Timeframe: You must initiate a refund request within 60 days of the product’s delivery date. Requests submitted after this period will not be approved, unless the issue involves a manufacturing defect (addressed in Section 5).
Product Condition: The product must be in its original, unused, and undamaged state. This includes intact original packaging, unbroken seals (critical for skincare hygiene), and all included accessories (e.g., applicators, product booklets). Products showing signs of use, tampering, or exposure to contaminants are not eligible for a refund—this ensures the safety of our return inventory.
Proof of Purchase: You must provide a valid order number (found in your order confirmation email or account dashboard) when submitting your request. We cannot process refunds without verifying your purchase of LANEIGE products through Laneigedeals.
Excluded Items: Final sale items (clearly marked on the product page) and personalized products (e.g., engraved makeup cases) are non-refundable under this policy. These items may still be covered for manufacturing defects as outlined in Section 5.

3. Standard Refund Process

Requesting a refund for an eligible product is straightforward. Follow these steps to ensure a smooth, hygienic, and efficient process:

Initiate Your Request: Email our customer service team at [email protected] with the subject line “Refund Request”. In the email, include your full name, order number, the product name/style code (e.g., “Water Bank Moisturizer – 50ml”), and a clear reason for the refund (e.g., “Allergic reaction risk”, “Changed skincare routine”).
Receive Return Authorization (RA): Our team will review your request within 24-48 business hours. If approved, we will send you an RA number and a pre-paid shipping label for free return shipping—no cost to you. We may ask for photos of the product and packaging to confirm eligibility, especially for sealed items.
Prepare and Ship the Product: Package the product securely (using the original packaging if possible) to prevent damage during transit. Clearly write the RA number on the outer package, attach the pre-paid shipping label, and drop the package off at the designated carrier location. Keep a copy of the shipping receipt for tracking purposes.
Product Inspection: Once we receive your return (typically 5-7 business days after you ship it), our team will inspect the product to confirm it meets eligibility criteria—focusing on seal integrity, packaging condition, and signs of use.
Process Your Refund: If the inspection is approved, we will issue a full refund in USD to your original payment method within 5-10 days. The time it takes for the funds to appear in your account may vary based on your payment provider’s processing times (e.g., credit cards may take 3-5 additional business days).

Important: Do not ship a product without an RA number. Unlabeled returns may be delayed, lost, or rejected, and we will not be able to process your refund without proper authorization. For hygiene reasons, we cannot accept returns of opened or used skincare/makeup products unless they are defective.

4. Special Cases: Defective or Incorrect Products

If you receive a product that is defective (not due to misuse) or incorrect (e.g., wrong shade, expired product), we prioritize fast resolution to make it right—with extra flexibility for these exceptional cases:

Claim Window: Contact us within 7 days of delivery to report the issue—this helps us address it quickly and prevent further inconvenience (e.g., using an expired serum).
Required Information: Include your order number, clear photos of the defective/incorrect product (and packaging if relevant), and a detailed description of the issue (e.g., “Moisturizer tube arrived leaking”, “Received shade #21 instead of #23”).
Resolution Options: After reviewing your claim, we will offer one of the following solutions at no cost to you: A full refund to your original payment method.
A free replacement product shipped directly to you (with no need to return the defective item in cases of safety concerns, e.g., broken glass containers).
For minor defects (e.g., damaged outer packaging but intact product), a partial refund (if you prefer to keep the product).

Return Instructions: If we require the defective/incorrect product to be returned, we will provide a pre-paid shipping label and RA number. For hygiene-sensitive items (e.g., liquid foundations), we may waive the return requirement to avoid safety risks.

5. Manufacturing Defects & Quality Assurance

LANEIGE products are held to strict quality standards, but if you encounter a manufacturing defect (e.g., faulty pump, inconsistent formula, or ineffective water-based ingredients) beyond the 60-day return window, we still have you covered:

Defect Coverage: We honor refunds or replacements for verified manufacturing defects for up to 1 year from the delivery date. This excludes damage from misuse (e.g., storing a serum in direct sunlight) or normal wear and tear.
Claim Process: Email [email protected] with “Defect Claim”, your product details, photos/videos of the defect, and a description of how the product failed to perform as expected (e.g., “Serum separated into layers despite proper storage”).
Verification: Our team may consult with LANEIGE’s quality assurance team to confirm the defect. Once verified, we will issue a refund or send a replacement at your choice.

6. Additional Refund Scenarios

Cancelled Orders: If you cancel an order before it ships (within 1 business day of purchase), we will issue a full refund within 5-10 days. If the order has already shipped, follow the standard refund process once you receive the product.
Lost or Delayed Shipments: If your order is marked as “delivered” but not received, contact us within 3 days of the delivery notification. We will work with the shipping carrier to locate the package. If the package is confirmed lost, we will issue a full refund or send a replacement at your choice.
Multiple Product Returns: If you are returning multiple products from the same order, list all items in your initial refund request. Each product will be inspected individually, and refunds will be issued for eligible items.
Allergic Reactions: While we recommend patch-testing new skincare products (especially for sensitive skin), if you experience a confirmed allergic reaction to a LANEIGE product, contact us with details and a doctor’s note (if available). We will process a refund even if the product seal is broken, as safety is our priority.

7. Contact Us

If you have questions about this Refund Policy, need help with a refund request, or want to check the status of an existing return, email our customer service team at [email protected]. We respond to all inquiries within 24-48 business hours (Monday-Friday) and will guide you through every step of the process.

For formal correspondence, you may also reach us at: Laneigedeals, 3121 Barard Street, Savannah, Georgia 31401, United States.